Airport Customer Experience – Quality gap analysis and evaluation of service design with the aim of identifying fundamental and accessory constituents of passenger satisfaction; for an improved service delivery.
I would like to invite you to take part in a survey. Before you decide, I would like you to understand why the research is being done and what it would involve for you.
The Purpose of the Study.
Are there any inclusion or exclusion criteria?
The study involves participants who are above 18 years of age and have travelled internationally at any point within the last 12 months of filling this survey.
Vulnerable participants are excluded from this research.
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Informed Consent Form
The purpose and details of this study have been explained to me. I understand that this study is designed to further scientific knowledge and that all procedures have been approved by the Loughborough University Ethics Approvals (Human Participants) Sub-Committee.
I have read and understood the information sheet and this consent form.
I understand that I am under no obligation to take part in the study, have the right to withdraw from this study at any stage for any reason, and will not be required to explain my reasons for withdrawing.
I understand that information I provide will be used for this project completion.