Survey To Improve Airport Customer Experience Through Effective Service Commences [Don’t Be Left Out]

The research titled “Airport Customer Experience – Quality gap analysis and evaluation of service design with the aim of identifying fundamental and accessory constituents of passenger satisfaction; for an improved service delivery” is being carried out as part of Postgraduate Studies for a dissertation, in partial fulfilment for the award of a Master of Business Administration (MBA).

The study involves participants who are above 18 years of age and have travelled internationally at any point within the last 12 months of filling this survey.

Vulnerable participants are excluded from this research.

The purpose and details of this study have been explained to me. I understand that this study is designed to further scientific knowledge and that all procedures have been approved by the Loughborough University Ethics Approvals (Human Participants) Sub-Committee.

I have read and understood the information sheet and this consent form.

I understand that I am under no obligation to take part in the study, have the right to withdraw from this study at any stage for any reason, and will not be required to explain my reasons for withdrawing.

I understand that information I provide will be used for this project completion.