Comptroller General of Nigeria Immigration Service NIS, Kemi Nanna Nandap, has directed personnel to eliminate unnecessary delays in service delivery and to promptly report suspected cyber threats, as part of measures to ensure stronger customer service and tighter digital security.
Service Public Relations Officer DCI Akinsola Akinlabi said Nandap gave the charge at two separate events in Abuja—the 2026 International Customer Service Week and the Service’s 2026 Cybersecurity Awareness Seminar.
Speaking at the closing of the Customer Service Week, which ran from Wednesday, October 28, to Friday, October 30, under the theme “Going the Extra Mile—Creating a Lasting Smile,” Nandap urged officers to make excellent customer service part of the service’s daily operations.
She stressed professionalism, timely service delivery, prompt complaint resolutions, and respectful treatment of customers.
The Comptroller General charged officers to uphold integrity, eliminate unnecessary delays, and make customer satisfaction a key performance benchmark. She also reaffirmed ongoing reforms to improve customer satisfaction and what the service calls hostmanship.
The Head of Operations at the Service Compact with all Nigerians (SERVICOM) unit in the Presidency, Mrs. Ngozi Akinbodewa, commended the Service for evolving its SERVICOM Unit. She said this year’s Customer Service Week marked a critical step towards sustaining citizen-focused service delivery in line with global best practices.
Akinbodewa added that the international event offered an opportunity to recognize employees who go the extra mile in exceeding expectations and meeting customer needs.
The Special Assistant to the Comptroller-General of Immigration Service on SERVICOM, DCI A.M. Abubakar highlighted the importance of accountability, responsiveness, and adherence to service standards. He urged officers to continually improve their conduct and prioritize customer satisfaction in the discharge of their duties.
At the Cybersecurity Awareness Seminar, Nandap, who was represented by the Deputy Comptroller General, Finance and Accounts, DCG S.B. Daura, told officers that cybersecurity is a collective responsibility. She urged them to remain vigilant, observe established security protocols, and promptly report suspected threats.
