The Federal Competition and Consumer Protection Commission (FCCPC) has summoned Air Peace Limited to answer to numerous consumer complaints regarding non-refunded ticket fares, even in cases where the airline cancelled flights.
A formal summons, dated June 13, 2025, requires the airline to appear before the Commission at its Abuja headquarters on Monday, June 23, 2025. The FCCPC alleges that Air Peace’s actions, if substantiated, contravene Sections 130(1)(a) and (b) and 130(2)(b) of the Federal Competition and Consumer Protection Act (FCCPA) 2018, which guarantee consumers the right to timely refunds when services are unfulfilled due to the service provider’s failure.
The Commission has directed Air Peace to produce documentary evidence, including a complaint log for refunds over the past twelve months, records of processed refunds to date, a list of cancelled flights on all routes within the past twelve months, and details of remedial actions taken to mitigate consumer hardship resulting from cancelled flights. Failure to comply with the summons may attract severe sanctions, including fines or imprisonment, as stipulated under Section 33(3) of the FCCPA.
This summons follows an ongoing inquiry initiated in December 2024 into allegations of exploitative ticket pricing and other potential violations of consumer rights by Air Peace. The FCCPC has cautioned the airline against obstructing the inquiry, emphasizing its commitment to safeguarding consumer rights and ensuring accountability in the aviation sector. The public is advised to rely solely on verified communications from the FCCPC regarding this matter.
