The Federal Airports Authority of Nigeria (FAAN) has shut down the KFC outlet at the Murtala Muhammed International Airport, Ikeja, Lagos state, over alleged discriminatory treatment of a disabled person.
FAAN’s director of public affairs and consumer protection, Obiageli Orah, revealed this in a statement on Thursday, March 28.
The move was made after the report by a passenger with Reduced Mobility (PRM), alleging discriminatory treatment received at the KFC facility at the MMA.
Orah said in the statement that KFC violated section 55 of the General Provisions on Discrimination, Part C of the Lagos State Law on People with Special Needs, which states: “A person shall not deprive another person of access to any place, vehicle or facility that members of the public are entitled to enter or use on the basis of the disability of that person.”
She said the management of the FAAN shut the facility with effect from March 28, 2024, based on its team’s findings FAAN where the incident occurred.
Promptly stepping in, FAAN’s MD/CE, Olubunmi Kuku, according to the statement, assembled a management team that included Orah,
MD/CE of the southwest, Sunday Ayodele, acting general manager of public affairs, Ijeoma Nwosu-Igbo, acting general manager of public affairs, and Manager, International Terminal M. Kerri, to probe the complaint.
“The Authority has instructed that the KFC Management should tender an unreserved apology, in writing, to the affected PRM and a policy statement of non-discrimination be written and pasted conspicuously at the door post of their facility at MMIA before it resumes operation.
“FAAN uses this medium to express our unreserved apology to the affected Passenger with Reduced Mobility and assures all airport users that we shall continue to work tirelessly to ensure that the rights of every passenger are not infringed upon,” the statement added.
