The National Identity Management Commission has announced a target to improve service delivery by 30 per cent within the next year through its newly launched Service Charter.
The announcement was made during the official launch in Abuja on Tuesday, where the commission set out clear goals to enhance the efficiency and accessibility of Nigeria’s identity management system.
Represented by the Director of the Inspectorate and Enforcement Unit, Mr Elias Okafor, the Director-General of NIMC, Dr Abisoye Coker-Odusote, highlighted the commission’s commitment to improving service delivery nationwide.
Coker-Odusote stated that NIMC is committed to reducing waiting times for enrolment and card issuance by at least 30 per cent within the next 12 months.
“The charter is anchored on four key principles, whch include efficiency with a target to reduce average waiting times for enrolment and card issuance by at least 30 per cent within the next 12 months,” Coker-Odusote said, reiterating the commission’s determination to enhance the user experience and make identity services more efficient.
The NIMC has already made significant progress in the last two years, increasing the National Identification Number enrolment by 49 per cent and deploying over 6,000 functional enrolment centres nationwide, including in hard-to-reach rural areas.
The digitalisation of processes has also helped reduce the average time for enrolment and NIN issuance.
