Moniepoint Microfinance Bank Launches User-friendly USSD Service

Moniepoint Microfinance Bank has launched its Unstructured Supplementary Service Data (USSD) service, enhancing convenience and security for its customers.

Managing Director,  Moniepoint Microfinance Bank, Mr Babatunde Olofin, explained that the code *5573#, offers a fast, secure, and user-friendly platform for consumers to conduct their banking activities with ease, from any mobile device without the need for an internet connection.

According to him, the new code will increase convenience and accessibility whilst showcasing the bank’s commitment to financial inclusion and enhancing safety and security across the digital payment ecosystem.

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He outlined that the USSD banking suite includes a variety of services such as funds transfer, airtime, and data purchase, account balance and details inquiry, PIN management, and account security measures like blocking and unblocking access for oneself or others. He noted that the introduction of *5573# was a security measure against unauthorized access, safeguarding customer funds in case of loss or theft of mobile phones, ATM Cards, or hardware tokens, and in situations where account details may be compromised.

“This code empowers customers to secure their accounts promptly from any mobile device, without needing to contact the bank, especially in cases of suspected fraud.

“At Moniepoint MFB, our top priorities are delivering exceptional customer service through digital innovation and ensuring the highest security standards,” Olofin said.

He said the new USSD service provides the convenience of mobile banking with an added layer of security that gives customers control over protecting their accounts, even by using a third-party mobile device.

“We have always been guided by our mission to create a society where everyone experiences financial happiness, and in these times, what that looks like for us is increasingly empowering consumers to take charge over their bank accounts, even as we curate a seamless and secure banking experience.

In addition, we have always spoken about our commitment in supporting the central bank’s financial inclusion agenda, with this feature, customers, especially the least digital-savvy ones, irrespective of their location have now been eminently positioned to carry out a wide range of transactions effortlessly,” Olofin said.