The Federal Competition and Consumer Protection Commission (FCCPC) has called on electricity distribution companies (DisCos) across Nigeria to ensure fairness, transparency, and accountability in their dealings with consumers.
Executive Vice Chairman/CEO of the Commission, Mr. Tunji Bello, made this known on Monday during a three-day Electricity Consumer Forum held in Sango Ota, Ogun State. The forum was organized in collaboration with the Sango/Ota Area Community Development Committee (SACDC).
Speaking through Mrs. Bridget Etim from the FCCPC’s Ibadan office, Bello said the forum—convened under Sections 17, 127, 130, and 151 of the FCCPA 2018—aims to bridge the gap between consumers and service providers in the power sector.
“Electricity is not merely a commodity. It is a vital service that powers livelihoods, businesses, and national development,” he said. “However, challenges such as inadequate metering, billing inaccuracies, and infrastructural shortcomings continue to plague the sector. These require urgent and collaborative solutions.”
The forum, Bello emphasized, provides a non-adversarial platform for dialogue. It allows consumers to understand their rights and responsibilities, while officials of the Ibadan Electricity Distribution Company (IBEDC) were on ground to resolve grievances in real time.
“At the heart of the FCCPC’s mission is the recognition that electricity consumers deserve fair treatment. Our role is to make consumer protection practical, accessible, and responsive,” Bello added.
He reiterated the Commission’s fourfold commitment under the Federal Competition and Consumer Protection Act (FCCPA): to educate consumers on their rights, facilitate complaint resolution, promote fair trade practices, and enhance collaboration for improved service delivery.
In his remarks, the Zonal Chairman of the Ado-Odo/Ota Community Development Committee, Prince Olatunji Onaolapo, hailed the forum as a welcome intervention.
“Electricity issues dominate our community meetings, yet they seem unending,” he said. “We are hopeful that this engagement will provide lasting solutions to the persistent electricity challenges we face.”
The three-day event continues with more stakeholder interactions, complaint sessions, and awareness campaigns targeted at improving electricity service delivery in the region.
