A system error in MTN Nigeria’s system has led to the disappearance of debt on the accounts of subscribers who had borrowed airtime/data from the telecommunication company.
The subscribers initially believed that the telecom operator deliberately cancelled their debts and, hence, were already jubilating and thanking the company.
The telecommunication service however debunked this, claiming that the disappearance of debts in the subscribers’ accounts was a glitch.
This connotes that the subscribers will still have to pay the supposed cleared debts once MTN rectifies the issue.
They said: “MTN Nigeria Communications Plc can confirm a system glitch impacting balance enquiries. As a result, some customers may receive error messages showing that their balances have been cleared.
“This is not the case and all balances will reflect accurate figures once the problem is resolved. Our engineers are currently working to ensure this. Please accept our apologies. We regret the inconvenience.”
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